Art. 1 – Introduction
This regulation defines the general rules for a correct agreement between the owner of the property used for tourist purposes and customers. The booking of the property implies the acceptance of these regulations. The booking person is personally responsible, even for the people who accompany it.
Art. 2 – Rates and Reservations
Rates are expressed in Euro and are per apartment and for the requested period.
The customer can proceed to the request for availability and booking by e-mail at email@example.com or by phone at +393280021963.
Upon receipt of the reservation request, the holder will send a reply within 24 hours by e-mail in which the confirmation of availability, the estimate of the relative costs of the stay and the bank details for sending the deposit for a amount equal to 30% of the total.
The reservation is considered valid only when, in the case of availability for the requested periods and having received the deposit in the terms and in the ways indicated, formal confirmation will be given to the applicant by sending an e-mail containing the appropriate booking references to be shown upon arrival at the property.
Art. 3 – Balance and security deposit
The balance of the stay must be paid on arrival in cash or by credit cards. Access to the booked apartment will not be allowed without the aforementioned. There is a security deposit of € 100, which will be returned at the end of the stay, after any deduction for damage and / or subtraction caused to the property and furniture.
Art. 4 – Cancellation of the reservation
In case of cancellation by the customer no refund will be granted for any shortened or canceled stay. However, in the event of a negative and unpredictable event that does not allow the customer to enjoy the stay, only if the cancellation is communicated at least 30 days before the start date of the same and does not fall during the high season, the deposit paid for the reservation will be retained by the holder for a new stay to be rescheduled for the same period chosen by the customer in the next six months.
If causes of force majeure prevented making the reserved apartment available to the customer, the owner reserves the right to assign an alternative accommodation with
similar or higher features at the same price, or in extreme cases to cancel the reservation by reimbursing the customer amount paid without the latter being able to make further claims for damages in any capacity.
Art. 5 – Arrival and Departure times
Arrival – On the day of arrival the apartment can be picked up from 2:00 pm to 8:00 pm. The owner or his trusted representative will provide the keys and the routine instructions on the apartment.
Departure – On the day of departure the apartment must be vacated by things and people by 10 am.
Early Departure – The customer is obliged to return the keys in any case before departure, without being entitled to any reduction of the fee or refund of the amount paid.
Art. 6 – Equipment of the Holiday Home
The apartment is delivered clean and functional, fully furnished and equipped with electric stove, running hot and cold water, electricity 220 Volt, complete with kitchen linen, bed and bathroom with weekly change. The customer will provide for the daily reorganization of the apartment and will be responsible for its integrity, therefore it is forbidden to move the furniture from their position. Before departure the customer must leave the house in perfect condition, under penalty of € 50.00. Paid mid-week cleaning is available on request.
Art. 7 – Residence regulations
It is advisable to respect rest times: early morning, early afternoon and late evening. It requires the proper use of electrical equipment and to turn off all the lights when you are outside the apartment.
It is not allowed to accommodate other people in the apartment, other than those regularly hosted.
The owner of the structure, declines all responsibility for personal items left unattended by customers inside and outside the apartment. It is strictly forbidden to copy the keys: the violation of domicile, in the absence of authorization, constitutes a serious criminal offense punishable by law. In case of loss of the keys, a refund of € 50.00 will be applied for the damage caused. The employees of the structure reserve the right to access the apartments to perform necessary and urgent maintenance operations. Smoking is not allowed inside the apartment and it is not possible to organize parties or events.
Art. 8 – Presence of Animals
Pets are not allowed inside the structure.
Art. 9 – Complaints
The customer at the time of delivery of the house is required to check all the equipment and equipment and to report any malfunctions or failings to the owner within 24 hours of delivery of the same; any claim received after or at the end of the stay will not be taken into consideration. The faults of ordinary maintenance, when not caused by negligence or bad use by the customer will not be charged and will be repaired compatibly with the availability of the workers and the availability of materials.
Art. 10 – Responsibility of the owner
No responsibility can be attributed to the owner by the customer for any direct or indirect damage of any kind and in particular from damage caused by accident, force majeure, willful or negligent third parties, bad weather, fire, earthquakes, tidal waves, theft, damage,
physical injuries and anything else, negligence or omission of services attributable to third parties, interruption of essential services by the supplying bodies such as water, methane and electricity.
Art. 11 – Privacy Notice
As foreseen by the art. 13 of Legislative Decree 196/03, “CASA SOTTORIPA” will process the personal data provided by the “customer” in compliance with the legislation on the protection of personal data processing. Pursuant to and for the effects of this legislation, the treatment is based on principles of correctness, lawfulness, transparency and protection of privacy and customer rights. The provision of data is optional. In case of failure to provide the same, the structure can not take into consideration the request to stay within its structure. The data are only used for registration and communication purposes to the authorities of P.S. as described by the T.U.L.P.S .. Personal data will not be retained for advertising or other purposes if expressly stated and signed by the customer. The personal data provided will be collected and processed also with the help of electronic means. The data controller is Giuseppe Maritati.
This regulation is valid immediately. Failure to comply with any of the above rules will result in the cancellation of the booking and the removal from the guest structure, with loss of the amount already paid.